SESSION 5 | Optimizing the customer journey
Bank Danamon, PT CLIK and Vymo representatives discuss:
- With 17,000 islands, 270m people, how do you create customer journeys that cater for all customers?
- From legacy systems to omni-channels: what are the biggest hurdles to overcome when designing customer journeys?
- Mobile first or mobile only approach? What is the best strategy for Indonesia’s young digital natives?
- Personalisation: how is data improving understanding of the individual customer in Indonesia?
- Rise of the chatbots: how far can automation of the customer journey go?
- Delivering a seamless self-service experience: the barriers and the solutions
- When will digital banking become embedded in Super Apps? How can banks prepare?
