Juliette Foster will set the scene for the forthcoming discussions in conversation with banking and payments expert Jacqueline Alexis Thng. 

Join Kelvin Teo, Co-Founder and Director at Funding Societies he discusses the impact of virtual banking licences in Singapore.

Razer FinTech, Amar Bank, RCBC, Revolut and LexisNexis discuss: 

• A digital and remote era: how has the pandemic impacted customer expectations for products and services?
• Learning from the super apps: how can banks boost engagement and customer satisfaction?
• Developing a marketplace model of products and services: what ecosystem of connections might we see?
• Evaluating the realities of becoming a lifestyle partner: how can banks make the leap?
• From chatbots to PFM: what new developments will experience further growth?
• In what time frame will banks broaden services and play a bigger role in customers’ daily lives?
• Becoming the lifestyle platform of choice: how can banks come out on top?

HSBC, Standard Chartered, Insignia Ventures Partners & Krungsri Finnovate discuss: 

• A future forged from partnerships: what collaborations will we see moving forward?
• Embracing the next wave of fintech solutions: how are incumbents and Big Techs reacting?
• A mutual exchange of value: adopting the right partnership approach
• Developing an open and connected industry: what are the technologies set to achieve this?
• A tough balancing act: managing the expectations of competing partners
• Partnerships with technology companies: how are these set to evolve in an era of open innovation?

Juliette Foster will set the scene for the forthcoming discussions in conversation with banking and payments experts, Nikhilesh Goel.

Keynote Address with Justo Ortiz, Chairman at Union Bank of the Philippines. 

• Lessons from COVID-19: what are the key takeaways for future transformation initiatives?
• Leaving legacy behind: what is stopping institutions from taking the leap to agile new systems?
• Cloud-enabled agility: what are the opportunities and risks for banks?
• A spotlight on security: what threats might arise and how can they be mitigated?
• Automating the back-end: what should and what shouldn’t be automated?
• To what extent can advanced data analytics provide better operational insights, and how can this save costs?
• Resilience in the face of systemic risks: what more should banks do to prepare?
• Developing a new mindset: what is required to create the right innovation environment?

• What impact has COVID-19 had on customer’s digital behaviour of what they now expect of banks?
• Mastering the digital world: how can banks satisfy all customer needs online?
• Chatbots on the rise: unlocking the power of automated conversations
• How far can automation go: what processes are best suited to be automated, and why?
• Predictive and prescriptive analytics: how can banks create a hyper-personalised strategy?
• AI versus human: to what extent can AI be used to simulate the human touch in customer service?
• Looking ahead: will customers of the future ultimately want more or less human interaction? How can banks get this balance right?

Join two digital thought-leaders as they discuss and debate the actions banks should take to transform their business strategies to fit a post-COVID world.

Moderator will set the scene for the forthcoming discussions in conversation with banking and payments experts.

Join two thought-leaders as they discuss and debate what the payments landscape will look like in a cashless, digital wallet-led future.

•  From simplicity to speed: what makes a seamless payment experience?
• To what extent can customers be encouraged to adopt new payment methods?
• To what extent has COVID-19 driven an uptake in contactless payments?
• Exploring the rise of invisible payments: taking frictionless and contactless experiences even further
• Virtual technology is here: are voice-enabled payments the next big innovation?
• Facial recognition payments: how long until it becomes the standard?
• A single identifier: what more is required to make digital identities mainstream in payments?

•  The current state of play: what are the latest innovations in payments in SEA?
• Eliminating fraud in payments: exploring a new era of KYC and AML
• Financial inclusion: how can new payment infrastructure tackle this challenge?
• Real-time, 24/7 cross-border payments: what will it take for this to become a reality?
• Blockchain and cryptocurrencies: how are these set to transform the world of payments?
• What impact would central bank digital currencies have on ASEAN economies?
• Laying a robust compliance framework: how are regulators adapting to the growing trend of e-payments?

Discover the most exciting innovations happening in the world of payments and have your say during live voting throughout the discussion. Get involved and enjoy some food for thought from our expert.