MoneyLIVE APAC: The Digital Sessions

Session 5: The future of digital banking in Indonesia | 4 May | 13:00 WIB

Agenda

Explore the full agenda.

Session 5: The future of digital banking in Indonesia

4 May | 1pm WIB

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  • 13:00
    From the studio

    Moderator will set the scene for the forthcoming discussions with industry experts

    Jacqueline Thng
    Jacqueline Thng
    Partner, PROPHET
  • 13:10
    Panel discussion - Digital banking in Indonesia: will 2021 be the year of take off?
    • What is driving the development of digital banking in Indonesia? How has the pandemic advanced digital services?
    • Will financial inclusion speed up through the digitalisation of banking?What should we be aiming for in 2021?
    • Will we see the launch of more digital-only banks in the next 2 years?
    • How will the large incumbent banks respond to the threat of these new digital banks?
    • Will consolidation in the banking sector boost competitiveness?
    Tjandra Gunawan
    Tjandra Gunawan
    Chief Executive Officer, Bank Neo Commerce
  • 13:30
    Question Time

    Panelists will take questions from the audience via live chat before we continue the discussion with our pundits in the studio.

  • 13:50
    Panel discussion - Optimizing the customer journey
    • With 17,000 islands, 270m people, how do you create customer journeys that cater for all customers?
    • From legacy systems to omni-channels: what are the biggest hurdles to overcome when designing customer journeys?
    • Mobile first or mobile only approach? What is the best strategy for Indonesia’s young digital natives?
    • Personalisation: how is data improving understanding of the individual customer in Indonesia?
    • Rise of the chatbots: how far can automation of the customer journey go?
    • Delivering a seamless self-service experience: the barriers and the solutions
    • When will digital banking become embedded in Super Apps? How can banks prepare?
    Andreas Kurniawan
    Andreas Kurniawan
    Executive Vice President, Bank Danamon
    Numan Rayadi
    Numan Rayadi
    Head of Digital Banking, BTN
  • 14:10
    Question Time

    Panelists will take questions from the audience via live chat before we continue the discussion with our pundits in the studio.

  • 14:30
    Panel discussion - Onboarding the unbanked: managing risks and preventing fraud
    • What is the scale of the opportunity in Indonesia in servicing the unbanked profitably?
    • Alternative credit scoring: using big data and AI to gather insights into a customer’s financial situation
    • Digital identities in Indonesia: understanding the opportunities and the likely timeframes
    • How do you ensure frictionless onboarding whilst still guarding against fraud?
    Adrian Gunadi
    Adrian Gunadi
    Co-Founder and Chief Executive Officer, Investree
    Dannis Joseph
    Dannis Joseph
    Vice President - Business Development, CrediNex
  • 14:50
    Question Time

    Panelists will take questions from the audience via live chat before we continue the discussion with our pundits in the studio.

  • 15:10
    Panel discussion - The digital wallet ecosystem in Indonesia
    • Is it now a cashless world? Will we see continued digital wallet growth post-covid?
    • Are there too many digital wallets in Indonesia? Who will be the winners & losers?
    • Adding value at the point of payment: what innovations are we likely to see?
    • Bundling new services: will we see digital wallets services expand beyond payments?
    • From digital identities to biometrics: where will digital wallet authentication move next?
  • 15:30
    Question Time

    Panelists will take questions from the audience via live chat before we continue the discussion with our pundits in the studio.

Session 1: Beyond banking – new models for success

Now available to watch on-demand

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Session 2: The next stage of digital banking transformation in Asia

Now available to watch on-demand

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Session 3: A new chapter in the evolution of payments

Now available to watch on-demand

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Session 4: Is 2021 the year of the digital bank in Asia?

Now available to watch on-demand

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