The Voice Technology Revolution
From Alexa to Google Assistant – breaking the fourth wall in customer experience
With a market set to be worth $127 billion by 2024, the impact of voice technology is just starting to be realised in customers' lives - providing frictionless interaction, opportunity for greater brand engagement, and closer and more personal connections with the customer.
As a new paradigm emerges, make sure you're prepared by tuning into this filmed live webinar.
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Hannes Ricklefs is a Lead Architect within the BBC’s Technology, Strategy and Architecture team, which drives the transformation of the BBC’s technology landscape and media capabilities. Before joining the BBC to work on Frameworks, Automation and Human Centricity, Hannes worked for over a decade in feature film VFX, building platforms that enabled the global production of Oscar winning productions such as Disney’s Jungle Book.
Alex Nicol is a software engineer leading the work done on chatbots and voice in the EDF Energy R&D Digital Innovation team. He has spent the last three years designing and developing conversational experiences for text-based applications and voice-based devices. Alex strongly believes that voice is the future of customer interactions and had been advocating this new technology in various articles and at a few meetups in France and the UK.
Sina Kahen is an MBA student working in the biotechnology industry. He is also co-founder and chief designer at VAICE, a pro-bono consulting team of MBA students that help brands design their voice strategy. He tethers his understanding of voice to his understanding of philosophy and biomimicry, to provide natural solutions to the most natural technology of all - voice.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.