Navigating a new era of digital transformation in banking and insurance
Thriving as opposed to surviving: optimizing digital innovations to succeed in a post-pandemic future
After a challenging year for financial services, the pandemic has shifted customer behaviour, forcing many firms to re-evaluate traditional customer strategies and rapidly deploy digital transformation initiatives – but there’s a massive gap between deploying new technologies and doing it well.
From dealing with unstructured data to creating the best chatbot experience, this webinar will bring together four leading experts to discuss how you can optimize new innovations to succeed in a hybrid world. Join us to discuss what a return to normality may look like: we'll take an in-depth look into how banks and insurers can implement a flexible approach to digital transformation to not only improve on customer satisfaction, but to foster growth too.
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Sarah Greasley is Chief Technology Officer for Direct Line Group, and leads the teams responsible for technology strategy, architecture and innovation across the group. She is a highly experienced technical executive and strategic leader, as well as having many years of experience of designing large complex architecture. She has driven the delivery of the architecture to support DLG’s next generation platforms. She was previously at Distinguished Engineer at IBM, and is a strong advocate of Women in Technology across the industry.
Paul is Head of Personal Banking Distribution, responsible for managing the experience customers receive be it connecting with the bank via its store network, contact centre or mobile banking app. As well as leading the cultural transition required of all front line facing colleagues to deliver a truly Virgin experience, Paul has been instrumental in driving the digital transformation in not only the nature of the digital services customers can get access to, but the way in which these get built. Paul has more than 20 years’ experience in retail, business and commercial banking for some of the world’s largest financial services businesses, including Barclays and Capital One.
Jacob serves digital business professionals, helping them understand and respond to the challenges of digitizing their business strategy as well as understand how culture, technology, and organizational change can help accelerate transformation and innovation. Jacob advises digital business leaders on how to drive forward their digital agenda within financial services and other verticals, with research exploring digital business strategy, evolving collaborative business models, API business strategy, open banking, consumers, digital and mobile payments, as well as emerging disruptive trends. He is based in the UK and has global coverage.
Susannah Streeter is a leading broadcaster and financial commentator who has anchored flagship BBC business news programmes on TV and radio and hosted major summits, conferences and events around the world.
Susannah is a hugely popular host and moderator, who has worked with governments, banks and other organisations,focusing on international business themes and challenges. Specialist topics include Business, the Environment, Digital Disruption, the Royal Air Force and Women in Business and the Armed Services.
As a senior investment and markets analyst,commentator and former business journalist, Susannah is a knowledgeable and highly-skilled interviewer who has quizzed leading business figures,politicians, entrepreneurs and economists on radio and TV, over 17 years at the BBC, and at live events.
Susannah is a fluent French speaker. While hosting the World Green Economy Summit in Dubai, she interviewed former President Francois Hollande in French and she has moderated major conferences in France as well as bilingual events in her role as UK representative for NATO’s Interallied Confederation of Reserve Officers.
Prior to specialising in business news, Susannah was a regular face on BBC Breakfast, reporting live from across the UK. She also reported for the consumer affairs programme Working Lunch and the BBC Budget programme.
Between 1997 and 2007, Susannah served in the RAF Reserve, joining 7644 Squadron, a media operations unit, where she rose to the rank of Squadron Leader.