Digital Engagement for the ‘Next Normal’
2020 has brought more disruption than could have ever been anticipated. COVID-19 has impacted the very nature of customer engagement with banks, and banks have had to quickly adapt to manage the surge in demand for digital services.
Join a panel of digital banking experts as they discuss how to build successful digital engagement strategies for the future and explore which digital channels are feeling the most pressure as a result of the disruption. Our panel will also delve into what COVID-19 has exposed about financial inclusion, how banks are maximising the value from data for the purposes of customer communications, and how to ensure that engagement remains personalised in a digital-only environment.