SESSION 4 | Customer experience in the new virtual banking world

United Overseas Bank, TNEX, KASIKORNBANK and Episode Six discuss:

  • How will the new digital banks improve CX for customers across Asia?
  • Will millennials and gen z be the new digital bank’s 1st customers? How do these younger customers want to interact with their banking services?
  • What ways will we see banking change through the use of AI?
  • How should the incumbent banks respond?
  • Designing excellent digital experiences in the mobile-first environment: strategies for success
  • From KYC to biometrics: building seamless and secure mobile experiences
  • How will the digital journey for payments evolve in 2021 and beyond?

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Stuart Smith Executive Director – Head of Regional Engagement Platforms & User Experience Design United Overseas Bank Bio
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Bryan Carroll Chief Executive Officer TNEX Bio
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Supaneewan Chutrakul First Senior Vice President KASIKORNBANK Bio
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Dom Braun Managing Director, APAC (ex-JAP/KOR) Episode Six Bio
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