The CX revolution: delighting customers and delivering profit

The CX revolution: delighting customers and delivering profit

Putting customers at the heart of business strategy to boost retention, gain competitive advantage and deliver growth

Informed by progress and innovation in other sectors, customer demands for a quick, seamless and hassle-free experience are greater than ever. But what does excellent CX look like in practice? And what does customer-centricity really mean?

In this webinar five leading insurance experts will draw on case-study examples to discuss how brilliant CX not only has the potential to delight customers, but also deliver competitive advantage and increased profit margins.

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