Simple and secure: striking the right balance during the customer journey
How Digital Identity is the foundation to providing a fantastic customer experience
Customers expect fast, simple and convenient digital interactions when dealing with service providers, and insurance companies are no exception to this. However, how do insurers balance delivering a straightforward, personalised service without impacting security or privacy?
Join our expert panel to discuss what practical steps insurers can take to foster simplicity and build trust throughout the customer journey. We will delve into how insurers can create the foundation to a delightful customer experience by using data strategies to connect ecosystems and create a single view of the user. We will also explore just how traditional insurers are keeping pace with new market entrants when it comes to CX.
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