Simple and secure: striking the right balance during the customer journey
How Digital Identity is the foundation to providing a fantastic customer experience
Customers expect fast, simple and convenient digital interactions when dealing with service providers, and insurance companies are no exception to this. However, how do insurers balance delivering a straightforward, personalised service without impacting security or privacy?
Join our expert panel to discuss what practical steps insurers can take to foster simplicity and build trust throughout the customer journey. We will delve into how insurers can create the foundation to a delightful customer experience by using data strategies to connect ecosystems and create a single view of the user. We will also explore just how traditional insurers are keeping pace with new market entrants when it comes to CX.
Loading feed
Sponsored by
Speakers
Confirm cancellation
Something went wrong.
An error occurred trying to play the stream. Please reload the page and try again.
Close
Yanna is a strategy and technology expert with extensive IT experience. She has successfully bridged the gap between business strategies and IT organisations, and has an established reputation in leading and delivering large-scale transformations.
She is the CIO (Head of IT) for Generali UK and for Generali Corporate and Commercial.
Hallvardhas spent most of his 25-year long career as a management consultant with companies such as C-Bridge Internet Solutions, Accenture and EY. He has also served as the CIO of Vesta, where his role turned into creating the first nordic IT strategy of what is now Tryg. He is now the CIO of Frende Forsikring, who have taken a 4% market share in Norway in 10 years by focusing on customer satisfaction, simple and competitive products and a powerful distribution network that spans both digital and traditional channels. He focuses now on modernizing Frende's core systems to enable the ecosystems and business models that are evolving in our industry.
Dhananjay has worked at BUPA since 2014, where he joined from the BBC. He has also held Architect positions at Belron, Tesco and the UK Parliament. He is a business outcome-driven professional with a strong business acumen coupled with technology insight to help organisations transform, disrupt, and deliver growth. Dhananjay has a proven record in defining IT strategy and roadmaps that encompasses diverse technologies to create new business opportunities, improve customer engagements, automate business processes, and reduce IT operating cost. He is passionate about delivery with a deep understanding of diverse business domains and challenges (technology, cultural and process).
Paul O'Carroll leads ForgeRock's Insurance & Wealth Management vertical in the UK and focuses on helping clients deliver great digital experiences to their customers, colleagues and partners across all devices and channels.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.