Leveraging technology to drive the next phase of customer engagement: from trust to hyper-relevance
Excellent customer communication and seamless management have never been so important
Insurers are having to deal with a drastic increase in customer contact, whilst also navigating a rapidly changing situation that has impacted the business at all levels. It is mission critical for insurers to harness technology that enables them to meet new demands at speed and encourage trust in a cost-effective, efficient way. Explore the next phase of meaningful, intuitive and relevant communication and discover the critical steps needed to secure loyalty whilst also boosting insurers’ bottom line.
From chatbots to cognitive engagement, this discussion will explore how insurers can overhaul their customer engagement strategy through capitalising on new technologies.