Insurance in an Automated World
Digital transformation: innovating at the speed of the customer
Alexa, what impact will the rise of smart machines have on insurance jobs, operations and customer experiences? Gain insights from the crème de la crème of insurance on how to prepare for oncoming waves of AI, robotics and RPA, along with how automation will transform each insurance department.
- Meeting the changing needs of the customer in the age of Alexa
- Understanding RPA - what does the future hold for robotics in insurance?
- What impact will AI have on decision-making and customer-facing jobs?
- Reducing risk and enabling process improvements for P&C and Life
- From removing leakage to improving process times: the impact of digitizing claims
- The dawn of new data sources: understanding the opportunities created by IoT
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Parul is Head of EU New Business & AXA NEXT Labs-Europe at AXA UK Group. She is responsible for Inorganic and Innovation strategy across Group’s General Insurance, Health, and Asset Management businesses. She member of the AXA UK Seed Fund Investment committee which invests in Fintech, Insurtech and Digital Health start-ups for the AXA Group.
Parul is a Financial Services and PE specialist who has worked in UK, Germany and India. She is a mentor at The Duke of York Pitch@Palace and Mayor of London’s International Business Partnering Programme. She is on the Expert Panel for FinTech 50 Europe.
Parul is member of Women in Investing and Careers Advisory group of CFA Institute.
Following more than 22 years service as a police officer, Steve has spent over 17 years working in counter-fraud. As Head of Financial Crime for Covéa Insurance, Steve leads the development of Covéa Insurance’s internal and external counter-fraud strategy, encompassing both claims and underwriting fraud.
Steve was appointed as Chair of the Insurance Fraud Investigators Group in December 2016, which has the overall objective of supporting the fraud investigation community by providing a platform to share knowledge, expertise and intelligence together with accredited training.
Prior to joining Covéa Insurance, Steve held senior fraud management roles with Equity Insurance and Zurich Insurance together with specialist investigation roles with Cunningham Lindsey and Capita Insurance Services. From 2008-2011
Steve also chaired the North West Fraud Forum, which had the objective of sharing counter-fraud advice between local businesses and public authorities within the region and now also works as an Independent Consultant.
Michael started his insurancecareer at ITT London & Edinburgh learning all aspects of general insuranceduring a six-year stint until the NU takeover.
He then joined Towergate in1999 and over the following 14 years helped build and shape it until leaving in2013. Key to this was the ability to use technology and data transforming itinto business value. During that time he gained an MBA studying at CassBusiness School. Since then he founded and now runs now4cover, a digitalpersonal lines intermediary.
He has regularly spoken onitems such as big data and analytics and is a member of the CII UnderwritingFaculty Board.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.