Innovating for the ‘Next Normal’- part 2
Capitalising on the opportunities of disruption and digital acceleration
We have been through a period of mass transformation and change, and, as we move on from the initial impact of Covid-19, it is essential that insurers seize the upside of the global disruption and capitalise on the widespread digital acceleration that has taken place across the industry.
Join our expert panel once again as we explore what the future holds for the insurance industry and what the Next-level innovation opportunities are likely to be.
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Steven was appointed Group Chief Digital Officer for Generali in April 2019 and has responsibility for driving Digital Transformation, Data Analytics and Innovation at a global level.
Steven joined Generali from RSA, where he designed and drove the digital transformation agenda across the Group. From 2015 to 2016 he was Chief Digital Officer at Zurich, driving digital transformation across its UK businesses, with focus on marketing, distribution, sales, underwriting & claims. Prior to that, from 2009 to 2015, he was Chief Digital Officer at Bupa, the international healthcare group, responsible for setting out their transformation ambitions, identifying new digital commercial opportunities, supporting and challenging business performance and establishing a series of centres of excellence to drive best in class customer experiences and business performance. In 2005 he took the role of Head of Online & ecommerce at Prudential PLC and before that he covered several roles at Barclays PLC, including Online Banking Director for the retail bank, where he oversaw the rapid development of its digital assets and capabilities.
Steven has a particular interest in start-ups and InsureTech. He is an ambassador for Momentum London and holds advisory roles for a number of start-ups.
Steven holds two Batchelor’s degrees: the first, in European Business from Brunel University in London, the second, in Financial Services from The University of Manchester (UMIST). He also has undertaken an Executive Leadership Programme at London Business School.
Hélène Stanway is an award-winning global head of technology innovation for AXA XL. She leads the innovation practice dedicated to solving business problems and creating new opportunities by leveraging emerging technologies. She has trailblazed two world firsts: the world’s first live insurance Blockchain [InsurWave] for AXA XL and the world’s first risk innovation incubator [Cube] along with many other innovative solutions. She is also responsible for shaping an internal culture that values innovation, and where trialling new technologies and solutions encouraged. Prior to this role, Hélène Stanway led XL Catlin’s Operations function for Global Specialty.
Mark Budd has been in insurance and banking and for over 20 years having worked at HSBC, Aviva and now Zurich. Mark currently heads up the Innovation Foundry for Zurich in the UK and has a wealth of experience of working with start-ups, new technologies and testing new propositions. Mark was Insurance Post’s Digital and Insurtech “Insurance Technology Leader of Year” in 2018 and his team have won numerous awards since the Innovation Foundry was established just over 2 years ago.
Laura Drabik keeps her finger on the pulse of insurance industry disruption to coach insurers on ways to innovate their business and achieve a competitive advantage. An experienced executive, presenter, and product strategist, Laura brings technological ideas from the field to life. She also inspires the next generation’s passion for insurance by advising insurtechs (100% of funds earned go to charity), organizing and judging community hackathons, and mentoring students in the community. At Guidewire, her contributions to spreading the word about insurance innovation include a highly respected blog as well as a series of panel discussion videos, a podcast interview program, and a TEDx Talk—all highlighting the latest technological trends that are rapidly transforming the P&C landscape. Laura was named to Insurance Business America’s “Elite Women 2019” list, and she’s also one of the winners of the Silicon Valley Business Journal “Women of Influence” award for 2019.
Lindley Gooden is a journalist and filmmaker who has worked at the very top levels of British broadcasting and news since the early 1990s.
He has worked in national radio and television as:
- A Senior BBC Journalist
- A presenter on channels as diverse as BBC One, Radio 1, BBC Three and Five and a range of other national and regional radio stations.
- The Consumer Affairs Correspondent on Sky News and Five
Prior to his years in the national media, he was known as the most successful Head of News in local commercial radio – launching new services and dramatically raising audience share and reach, using tools that have since been adopted by radio groups across the UK.
Lindley now works with companies, charities, government and other organisations creating and delivering their own media needs.