The changing face of customer conversations in financial services

The changing face of customer conversations in financial services

Connecting the digital and human touchpoints

In this age of hyper-relevance, how can banks and insurers master the art of delivering a great customer experience while providing a good balance of digital and human touchpoints to optimise the customer journey and retain loyalty and trust?

Join the online discussion to hear the panel explore themes such as digital transformation, personalisation, the role of the contact centre, real-time engagement and voice-led tech; and to spark ideas for your business to better serve customer communication strategies.

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